Providing you with an unrivalled level of service and advice is vital to us, as is protecting your privacy.
The ProAktive Group is fully committed to providing you with a personalised service that meets your expectations and safeguards your privacy.
The following policy statement outlines how we may collect and use information about you and gives certain assurances on things we will not do.
1. We may collect personal information about you from sources (if available) including:
a. when you contact us with an enquiry or in response to a communication from us;
b. when you agree to buy a product/service from us.
2. You'd expect us to be concerned about the confidentiality and use of your personal information, and we are. We will use your personal information for purposes including:(a) to help provide quotations, administer your policy and for compliance reviews where we have a duty to do so. We may transfer our rights and duties under any agreement in the execution of your business;(b) to keep in touch with you so that you hear about any special offers and new products that may be of interest to you. Generally most communication is by post, telephone or e-mail. In the event that you do not wish to participate in these activities, please write to us at ProAktive, ProAktive House, Sidings Court, White Rose Way, Doncaster, DN4 5NU , telling us about your preferences for how we may use your personal information.(c) from time to time, we would like to tell you about special customer promotions provided by third parties. Rest assured, we will do our very best to ensure that these match your likely interests and requirements. Again, most communication is by post and occasionally by telephone or email. To receive e-mail contact by these other organisations you MUST: (i) call us on 01302 341344 (ii) e-mail us at firstname.lastname@example.org. Should you not wish to receive postal or telephone contact from them, then please write to the above explaining your preferences so that we can suppress you from such communication. (d) to help administer accounts, products and services for which you are a customer; (e) to help detect fraud or loss.
3. Information you supply may be used by insurance companies who provide services to ProAktive Group for the purpose of administering and processing your application/account.
4. If you ask, we will tell you what information we hold about you and provide a copy in line with the Data Protection Act. (A fee of £5 is payable.) Please write to the above address. You should let us know then if you think any information we hold about you is inaccurate so that we can correct it.We will store your details on computer, but will not keep them longer than necessary.For our joint protection and for staff training, some calls may be recorded and/or monitored. This is in case we need to check we have carried out your instructions correctly and to help improve our quality of service